We at Viamede Resort value the privacy of all our guests and friends. That’s why in addition to a lock on the door of each guestroom, we have detailed how we use any information we receive.
Oh—and before we go any further—we’ll just let everyone know right off the bat that we comply with current Canadian privacy legislation.
1) What kind of information do we collect?
There are two different types of information that we collect: personally identifiable information (“Personal Information”) and non-personally identifiable information (“Non-Personal Information”).
This might sounds complicated but it’s fairly straightforward.
We are a resort and people come visit, book rooms, and enjoy gourmet local food all of the time. As a result of these exchanges, we end up collecting some personal information—which is usually voluntarily given—that includes things like:
contact information (phone number, e-mail address, etc.)
credit card information
We take this information very seriously and only use it to facilitate your stay with us and to keep you in the loop should you wish.
Through your interactions with us, our website and analytics platforms, and through our advertising partners, we may collect information that cannot be used to identify who you are. This type of information that may be collected are things like:
IP address you are using
operating system you are using
type of browser software you are using
date and time you access our Services
the website address, if any, that linked you to Viamede
search engine search terms and advertising clicks/actions
other non-personally identifiable traffic data
2) How do we collect information?
We collect this information in a few different ways.
When you provide us with information in making a purchase.
Fairly straightforward. You book a room, we receive personal information.
When you sign up to our e-mail list.
If you sign up to receive updates, we end up with a bit of your personal information. With your permission, we send you special information and you can decide to opt out at any point.
When you communicate with us.
When you reach out by e-mail, social media or by hand delivered letter, we may keep those for our records.
Information we automatically collect.
Like most websites, our services may incorporate fancy things like “pixel tags” and “cookies” which allow us to track actions and serve you information about our products and services. All of these collect Non-Personal Information.
3) How is the information used?
Personal Information could be used to:
make our transactions possible
contact you when necessary
respond to comments, questions or concerns
provide you with additional information
provide you with recommendations
send you information and marketing materials about Viamede
to train staff
for other internal business-related purposes
4) What about Non-Personal Information?
From time to time, we use third-party advertising companies to serve you ads when you visit our website. They may use Non-Personal Information about your visits to this and other websites to provide ads about goods and services that are of interest to you. If you would like more information about this wizardry or to know your choices about not having this information used by these companies you can look here.
5) What else?
We want to make sure you enjoy your time with us and that your information is protected. Personal Information will only be used or shared when necessary and we would never sell you out by giving your information to third parties without good reason.
If you have any questions, feel free to reach out. We hope to see you around soon.