Team

From our General Manager to our Executive Chef to our Groundskeeper, you'll find a team devoted to giving you the best time you've ever had. Period.

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benBen Sämann, General Manager
ben@viamede.com

Ben Samann, Owner and General Manager, could be described as a bit of a dynamo. With an education in hotel management and a storied family history of entrepreneurialism and restaurant and hotel ownership, it’s no wonder he ended up at Viamede Resort.

His passion for the hotel business is obvious, with an unwavering focus on incredible guest experiences and delivering the best food in the region. Ben purchased Viamede in late 2010 at the young age of 27 and has been making grand changes and wrangling fluffy resort dogs ever since. His favourite words are “golden retriever” and “fun”, and most things at Viamede Resort involve both.

When asked why he chose Viamede over all other available properties in Canada, his response was simply, “The land. This is paradise—no other place comes close.”

Kayleigh Hindman, Resort Manager
operations@viamede.comKayleigh		 Deanna Bolton, Head of Customer Service
info@viamede.com
Kyle Wagenblast, Executive Chef
chef@viamede.com		 Mandy Weaver, Culinary Chef
chef@viamede.com
Summer Resort Staff
Alyssa and Nicole
Bob the Gardener

These emails are to be used for guest relations only. We do not consent to marketing or sales e-mails from any other entity, real or imagined.

Effective December 4, 2015

We at Viamede Resort value the privacy of all our guests and friends. That’s why in addition to a lock on the door of each guestroom, we have detailed how we use any information we receive.

Oh—and before we go any further—we’ll just let everyone know right off the bat that we comply with current Canadian privacy legislation.

1) What kind of information do we collect?

There are two different types of information that we collect: personally identifiable information (“Personal Information”) and non-personally identifiable information (“Non-Personal Information”).

This might sounds complicated but it’s fairly straightforward.

Personal Information

We are a resort and people come visit, book rooms, and enjoy gourmet local food all of the time. As a result of these exchanges, we end up collecting some personal information—which is usually voluntarily given—that includes things like:

We take this information very seriously and only use it to facilitate your stay with us and to keep you in the loop should you wish.

Non-Personal Information

Through your interactions with us, our website and analytics platforms, and through our advertising partners, we may collect information that cannot be used to identify who you are. This type of information that may be collected are things like:

2) How do we collect information?

We collect this information in a few different ways.

When you provide us with information in making a purchase.
Fairly straightforward. You book a room, we receive personal information.

When you sign up to our e-mail list.
If you sign up to receive updates, we end up with a bit of your personal information. With your permission, we send you special information and you can decide to opt out at any point.

When you communicate with us.
When you reach out by e-mail, social media or by hand delivered letter, we may keep those for our records.

Information we automatically collect.
Like most websites, our services may incorporate fancy things like “pixel tags” and “cookies” which allow us to track actions and serve you information about our products and services. All of these collect Non-Personal Information.

3) How is the information used?

Personal Information could be used to:

4) What about Non-Personal Information?

From time to time, we use third-party advertising companies to serve you ads when you visit our website. They may use Non-Personal Information about your visits to this and other websites to provide ads about goods and services that are of interest to you. If you would like more information about this wizardry or to know your choices about not having this information used by these companies you can look here.

5) What else?

We want to make sure you enjoy your time with us and that your information is protected. Personal Information will only be used or shared when necessary and we would never sell you out by giving your information to third parties without good reason.

Unsurprisingly, we reserve the right to update our privacy policy at any time. When that happens, we will update the effective date at the top of this page so that you know.

If you have any questions, feel free to reach out. We hope to see you around soon.